Features · the whole operation, not just the phone
Answer it, book it, bill it — and get it done.
WorkVive holds the conversation, takes the action the customer needs, then schedules the work and coordinates the team to deliver it. Here's everything it does — front to back.
The front desk
On every conversation
Answers, every time
Every call and chat picked up on the first ring — evenings, weekends, and while you're on the tools. No queue, no voicemail, no missed customer.
Books & quotes
Checks live availability for the customer's area, quotes the right price, and locks in the booking or collection — with capacity and dates handled for you.
Takes payment
Texts a secure Stripe payment link mid-conversation. You get paid up front and never touch a card number — so you stay out of PCI scope.
Answers questions
Prices, areas covered, opening hours, what fits in a skip — answered instantly from your own knowledge base, in your tone of voice.
Captures every lead
Recognises returning customers, takes a message, and logs the contact — so even a conversation it can't finish becomes a follow-up you won't drop.
Patches you through
Genuinely tricky? It escalates to a human — pinging your team on Slack or SMS and handing the right person the context to take over.
Scheduling & assignment
Then it schedules and assigns the work
The booking isn't the end. WorkVive puts the job on the right person, at the right time, across every site.
Day or by the clock
Day-level deliveries, or a true appointment book with durations — with clash detection so nobody's ever double-booked.
The right person
Each job goes to the right driver, stylist or technician, with a 'who's doing what' board that shows the whole day at a glance.
Caps & hours, handled
Per-person daily limits and working hours are respected — the agent never overbooks someone or schedules outside their hours.
One business, many sites
Per-location schedules and rosters; staff who float between sites, and each site able to have its own number.
Team rota & self-service
A rota your team runs themselves
Beyond customer jobs — coverage shifts your staff or volunteers manage from their own phone.
Build & publish
Create shifts with the cover you need, see gaps at a glance, and publish the week to the team.
Passwordless portal
Staff sign in with a magic link — no app, no password — to see the rota and just their shifts.
Claim, swap, cover
Open slots get claimed; can't make it? Ask for cover and a teammate picks it up — with your approval if you want it.
Everyone's in sync
Assignments, changes and a morning 'your day' email keep the whole team up to date automatically.
Every channel
Phone, web chat — one brain
The same agent — same prices, knowledge and actions — answers as a chat widget on your website. One snippet drops it onto any page; a visitor who'd never pick up the phone can still book, pay and get answers.
One brain, every channel
Phone or web chat, it's the same agent doing the same work — and every conversation lands in the same dashboard.
Drops in anywhere
One snippet adds the chat bubble to your site. No build step, no plugin — and it can't clash with your page's styling.
Yours to control
Restrict which sites can embed it, rotate the key any time, and it's rate-limited out of the box.
Built to be trusted
Compliant by default
Every conversation is recorded and the customer is told they're speaking with an AI — the disclosure is built into the greeting, not bolted on.
Your data, your rules
GDPR retention windows are enforced automatically, and a customer's record can be erased on request.
Shows the money
Every conversation is logged with the revenue it captured — so you can see exactly which jobs would otherwise have been missed.
Turn modules on or off
Front desk, scheduling, rota, reminders, chat — switch on only what you need. Your business, your way.
See it handle a real conversation.
Call a live demo agent, or chat with one right now — no sign-up, no download.